The CEO for South Shore Health says they are searching for ways to improve patient intakes for family doctors. The health authority has been criticized by the general public recently after a phone line was setup for 150 people to acquire a new doctor or nurse practitioner. The phone line botched on its first attempt after human error. It was cut-off in less than five minutes on the second attempt after the maximum amount of patients was received. Peter Vaughan says it's been a learning experience.Vaughan says the challenge to provide other options includes costs they don't have the resources to cover. Another patient intake for Dr. Sheila Dwyer is expected later this winter.
